📦 Shipping Locations

We currently ship across all serviceable pincodes in India. International shipping is not available at this time.

⏱ Order Processing Time

• Orders are processed within 3–5 business days.

• Orders placed after 5 PM will be processed the next business day.

• Orders placed on Sundays or public holidays will be processed the next working day.

🚀 Delivery Time

Please note: Delivery time may vary due to logistics, weather, or other unforeseen circumstances.

💸 Shipping Charges

• Free Shipping on all prepaid orders above ₹999.

• For orders below ₹999, a flat shipping fee of ₹49 is applicable.

• COD Charges (if enabled): ₹50 flat.

💳 Payment Methods

We proudly use Razorpay for secure and seamless payments. You can pay via:

• UPI (Google Pay, PhonePe, etc.)

• Credit/Debit Cards

• Net Banking

• Razorpay Wallet

• Pay Later (Razorpay Affiliated)

📦 Order Tracking

Once your order is shipped, you'll receive an email and/or SMS with a tracking link. You can also check your order status in the My Orders section of your account.

📬 Delivery Partners

We work with leading logistics providers like Delhivery, Bluedart, DTDC, and India Post to ensure reliable and timely delivery.

🛑 Delays & Exceptions

In case of unexpected delays, we'll notify you via email or SMS. If your package is lost or undelivered, please contact us at or call +91-6369456737 within 7 days of the expected delivery.

📦 Packaging

All items are carefully packed in protective eco-friendly packaging to ensure they arrive in perfect condition.

Refund Policy

We want you to be satisfied with your purchase. If you're not completely happy, we’re here to help.

Refunds

We offer refunds on eligible purchases made through our website. Refund requests must be submitted within 7 days of your original purchase 

Once your refund is approved, it will be processed back to your original method of payment. Please allow 3–5 business days for the refund to appear on your statement, depending on your bank or card issuer.

Eligibility

To be eligible for a refund:

• Your item must be unused and in the same condition that you received it (if applicable).

• Digital products or services must not have been fully accessed or consumed.

• Proof of purchase (e.g., order confirmation or receipt) is required.

How to Request a Refund

To request a refund, please contact us at [your email address] with your order number and the reason for your request. We’ll get back to you as soon as possible.

If you have any questions about this policy, don’t hesitate to reach out.

Welcome to the official eCommerce website of Balakumaran Enterprise, powered by Zoho. Your privacy and trust are important to us. This Privacy Policy outlines how we collect, use, share, and safeguard your information when you visit or make a purchase through our website.

1. Information We Collect

a. Personal Information

We may collect personal information when you place an order, register, or contact us, including:

• Full name

• Email address

• Phone number

• Shipping and billing address

• Payment information (processed securely)

b. Non-Personal Information

• Device information (IP address, browser type, etc.)

• Pages visited, time spent, and site interaction data

2. How We Use Your Information

We use your information to:

• Process and deliver your orders

• Provide order updates and customer support

• Improve website functionality and customer experience

• Send promotional emails (only with your consent)

• Ensure legal and regulatory compliance

3. Sharing Your Information

We do not sell or rent your personal data. We may share data with:

• Zoho (our website and CRM platform provider)

• Payment Gateways (for secure transactions)

• Shipping Partners (to deliver your products)

• Government authorities, if required by law

4. Cookies and Tracking

Our website uses cookies and similar tools to enhance your shopping experience. You can manage your cookie preferences in your browser settings.

5. Data Security

We employ standard security measures to protect your data from unauthorized access. Payment transactions are encrypted and handled by trusted third-party processors.

6. Your Rights

As a user, you have the right to:

• Access your data

• Request updates or deletion of your data

• Opt out of marketing emails

• File a complaint with data protection authorities (if applicable)

For assistance, please contact us using the information below.

7. Children’s Privacy

Our website is not intended for users under the age of 13. We do not knowingly collect personal information from children.

8. Policy Updates

We may update this Privacy Policy occasionally. Any changes will be posted here with a revised effective date.

9. Contact Us

Balakumaran Enterprise
📧 Email: contactus@bkinnovcom
📞 Phone: +91 63694 56737
📍 Address: 16 Krishnagiri Trunk Road, Muthukadai, Ranipet, Tamil Nadu, India